What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times you must bet your bonus funds (and sometimes your deposit) before the money becomes withdrawable as cash. It is a standard industry mechanism to ensure bonus credits are used for gaming rather than immediate withdrawal.
Why can't I withdraw my bonus?
Bonus funds are typically held in a separate balance and cannot be withdrawn until the associated wagering requirements are fully met. If you attempt to withdraw before completing these requirements, the bonus and any associated winnings may be forfeited according to the terms.
Why did my balance drop when I claimed an offer?
This usually happens if the bonus has a 'sticky' nature, where the initial bonus amount is used for wagering purposes but is removed from your total balance once the wagering requirements are met and the winnings are converted to cash.
Do all games count equally?
No, most bonuses use game weightings. Slots typically contribute the most toward wagering requirements, while table games and live dealer options contribute significantly less due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Attempting to activate a second bonus before the first is completed or expired may result in the first bonus being overwritten or cancelled. Please check the specific terms of each offer.
What happens when a bonus expires?
If the wagering requirements are not completed within the designated timeframe, the bonus funds and any winnings generated from them will typically be removed from your account balance automatically.
Can I cancel a bonus?
In many cases, players can choose to cancel an active bonus. However, doing so usually means that any winnings accrued using those bonus funds will also be removed. This is useful if you prefer to withdraw your remaining cash deposit immediately.
Where do I check my wagering progress?
You can track your remaining wagering requirements within your account dashboard under the bonus or promotions section. This area shows how much more you need to bet before your funds are unlocked.